Penguin Internet Ltd is an IT services company based in the capital city of Cardiff, Wales, UK.
Established in 2005 as a limited company from our previous long standing partnership status, we are a mature and stable company with over 20 years experience within the IT field.
We provide a wide range of IT services such as web hosting, reseller accounts, domain name registration, virtual and dedicated servers & server management to new computers systems, hardware repairs, network installations, maintenance contracts, Voice over IP, security systems, access control and CCTV.
We are a privately owned, cash flow positive company who pride ourselves in providing a quality service to our customers. The majority of our services are bespoke and so we are able to manage your specific requirements, not offer an off-the-shelf package to try and fit your needs into.
All of our hosting services are fully operated in house from within the UK and based on our own, fully owned infrastructure. We do not outsource any of our support or services, meaning that in the event you have a question or issue then we are able to provide you with a fast response and resolution as we have full control over our infrastructure and so do not need to refer to any 3rd party company.
What is our main goal?
To provide a high quality, value rich service to all customers, regardless of size or location. Every customer matters to us and we aim to provide a positive experience for all customers who trust us with their hardware or hosting needs.
How do we achieve it?
By employing staff who genuinely care about the experience each customer has and who work as a team to achieve this result.
How do we measure our success in achieving our goal?
We listen to our customers - their feedback is the most important of all!
The fact that over 90% of our business comes from recommendation, we feel this shows we are doing something right. However, we are always working to improve and provide an even better experience and we use customer feedback to achieve this. Our Management staff regularly review customer feedback and action is taken to make improvements where possible.