Terms and Conditions

Please ensure that you a familiar with our terms and conditions for hosting. These terms and conditions are read in conjunction with our Acceptable Usage Policy, for which details can be found here

1. Domain Name Registration

1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us and our transfer form has been completed appropriately and correctly.

2. Website hosting and e-mail

2.1. We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
2.2. You shall effect and maintain backups of your own data and adequate insurance cover in respect of any loss or damage to data stored on the Server.
2.3 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.
2.3.1 you will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.
2.3.2 you will not post, link to or transmit:
(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
(b) any material containing a virus or other hostile computer program.
(c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
2.3.3 any bulk e-mail sent from our network must specifically only be send to recipients who have subscribed themselves into a double opt-in mailing list. All mailings to list members must also include opt-out instructions. You will not however promote a site hosted on our network using unsolicited email or newsgroup postings.
2.3.4 you will not employ programs or scripts which consume excessive system resources, including but not limited to processor cycles and memory.
2.4 We reserve the right to remove any material which we deem inappropriate from your web site without notice. We do not host Warez, illegal MP3's or adult content which would not be allowed under UK law.
2.5 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.
2.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
2.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
2.8 In the case of an individual User, you warrant that you are at least 18 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 18 years.
2.9 Any access to other networks connected to Penguin Internet Ltd must comply with the rules appropriate for those other networks.
2.10 While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
2.11 If you are using our servers for sending mail (either by script or SMTP), you may liable for all consequences and costs incurred for misuse of this facility in the event that your account is abused and our servers are blacklisted on any SPAM databases.
2.12 In the event of an account being downgraded, we reserve the right to re-allocate the server that the account is located on.
2.13 You are responsible for all usage of your account. Any scripts (including those installed via the complimentary installer services that we provide , eg Softaculous or as part of a web design project performed for you) that you may be running on your account are your responsibility alone to keep up to date with the latest versions to ensure that your website does not become compromised. In the event that you have not taken reasonable efforts to ensure your site is secure and therefore the exploitation of your site then causes any impact on the normal running of a server then you may be liable for all costs involved for us in dealing with this matter.
2.14 In respect to dedicated server customers, no physical modifications are permitted to servers or connected hardware without express written permission of Penguin Internet Ltd. This is includes but is not limited to items such as firmware upgrades for servers and commected devices. In the event that such an upgrade is performed without express written permission, you will be liable for the replacement cost of the hardware and any associated costs of doing so.
2.15 For clarity, our accounts limits for disk space and data transfer are calculated on the basis of 1000Mb equals 1Gb in line with the specifications of most hard disk manufacturers specified disk sizes.
2.16 In the event that your hosting account is exploited (ie malicious code uploaded to it), your account may be suspended and this process may be automatic. In order to ensure that your account is then secure, we may remove any exploited files from the webspace and depending on severity this may require a full deletion and recreation of your hosting account to acheive this. We will not provide access to exploited or infected files within your webspace so as to prevent any reinfection or further distrubution of these.

3. Service availability

3.1 We shall use our reasonable endeavours to make available to you at all times our network, servers and services but we shall not, in any event, be liable for interruptions of service or down-time of our network or servers.
3.2 We shall have the right to suspend the services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 24 hours you will be notified of the reason.
3.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.

4. Payment

4.1 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.
4.2 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit or debit card then you authorise Penguin Internet Ltd to debit your account or service renewal fees from your card.
4.3 All payments must be in UK Pounds Sterling.
4.4 If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25
4.5 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
4.6 Any chargeback issued to your bank when a payment is legitimately taken in accordance with our terms and conditions will lead to immediate suspension of your services and a £25 administration fee charged.

5. Termination

5.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.2 If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.4 No refunds will be made for Services suspended in accordance with 5.1, 5.2 and 5.3.
5.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this, you will be entitled pro rata refund based upon the remaining period of membership.
5.6 You may cancel the Services at any time by submission of a cancellation request via the client area of our website.
5.7 In the event you wish to transfer control of your domain registered by us elsewhere, this will require that our transfer form be completed, any required administration fee paid and appropriate security checks completed before the domain is released. All transfer requests must also be received in writing.
5.8 During the first 30 days of services you are entitled to a complete refund of all fees paid with the exclusion of domain name registration, IP address charges, our credit card processing fees, data transfer usage and all dedicated servers & colocation fees and charges should you decide to cancel the services. You will not be entitled to a refund on this basis if you have previously had an account or service with Penguin Internet Ltd or if there is any breach of our terms and conditions or AUP within this first 30 days.
5.9 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
5.10 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.

6. Indemnity

6.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

7. Limitation of liability

7.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to subclause 7.2.
7.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
7.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the service period for the Services which are the subject of any such claim.
7.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.
7.5 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

8. Notices

8.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

9. Law

9.1 This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

10. Headings

10.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

11. Entire Agreement

11.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
11.2 Neither party may assign the benefit or burden of the contract without the prior written consent of the other, save that the provider may assign all or a substantial part of the benefit and burden of the contract to any company to which the business and assets of the Provider have been transferred in part or all as a going concern.

12. Payment Policies

12.1 All accounts are set up on a prepay basis. Although Penguin Internet Ltd reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers services will automatically be renewed and charged for at the end of their prepay period unless written closure notification has already been given no less than 14 days prior to the account or service renewal date. Account or service downgrades are not permitted when requested within this final 14 day period. Written notification is deemed to be a cancellation request submitted via the client area of our website or alternatively via postal notification. Unless posting via recorded delivery, confirmation of receipt of a letter is your responsibility to check with us to confirm delivery. E-mail cancellation requests are not accepted for security reasons. In the event of sufficient notification not being given you may alternatively at our discretion be liable instead for a termination fee of £9.99.
12.2 In the event of payment not being received, Penguin Internet Ltd reserves the right to suspend any or all other services provided until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
12.3 No bills, invoices or letters will be sent by regular mail unless either specifically requested or when payment for a service is overdue, for which we may then charge an administration fee. All invoices, renewal notices and general communication will be sent directly to customers via email, therefore it is important that you inform us of any e-mail address changes or update your details yourself from within our client area. In the event that a renewal notice has to be sent in writing due to you not updating your contact details with us then you may be liable for an administration charge to cover our costs involved.

13. Cancellation and refunds

13.1 Penguin Internet Ltd reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership in whole months. If a customer contravenes Penguin Internet Ltd's terms of service a refund will not be issued in the event of a cancellation.
13.2 Refunds of any account credit will incur a £10 administration charge for the manual processing and administration of the payment.

14. Disclaimer

14.1 Penguin Internet Ltd will not be responsible for any damages your business may suffer. Penguin Internet Ltd makes no warranties of any kind, expressed or implied for services we provide. Penguin Internet Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Penguin Internet Ltd and its employees or a 3rd party. Penguin Internet Ltd reserves the right to revise its terms & policies without notice at any time.