We would like to provide you with details of the variations to our normal operating hours for this Christmas & New Year period in case you require any assistance with any aspect of your service as at times we will be operating with reduced levels of support.
Sunday 23rd December - OPEN
Monday 24th December (Christmas Eve) - CLOSED
Tuesday 25th December (Christmas Day) - CLOSED
Wednesday 26th December (Boxing Day) - CLOSED
December 27th - 30th December - Support Tickets Only (10am – 4pm)
Monday 31st December (New Year’s Eve) - CLOSED
Tuesday 1st January 2016 (New Year’s Day) - CLOSED
Wednesday 3rd January 2019 - Normal Business Hours Resume
During the above periods of reduced support, all servers and services will operate as per normal and will continue to be monitored and managed 24/7. For the days marked support ticket only, our main office is closed and so there is unlikely to be any telephone support available, however support tickets will be answered although please bear in mind that we will be running on reduced staff levels and so tickets may take slightly longer to answer than normal. Any tickets submitted outside of the above support times will be dealt with on the next working day.
In line with standard industry practice, there is also a network change freeze in place for the Christmas period where no core network configuration changes will be permitted between the 21st December 2018 and 4th January 2019.
If you have any services due over the Christmas & New Year period that you are intending making payment via cheque for, we highly recommend that you ensure we receive your payment in advance as due to the number of upcoming bank holidays, payments may take longer than normal to be processed and so your services may be affected if payment is overdue as this will remain outstanding until funds have cleared into our account. We will not be banking any cheques over the Christmas & New Year period and until funds are cleared, payment is not received for your services.
Emergency support is available 24/7 for all dedicated server customers as per normal using the specific contact details that you have previously been provided with.
Sunday, December 16, 2018