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Contacting Us
We have various methods of contacting us for any general enquiries, each of which
Trouble Tickets
You can open a trouble ticket to our sales or support staff from within the client area of our website. Priority is given to trouble tickets over e-mail outside of our normal working hours.
You can e-mail details of any
enquiries or issues to:
Please note that the above e-mail addresses are not for sales/marketing enquiries. Please call our office for details if you require a marketing contact address.
Telephone
You can telephone us during our office hours, which are 9am - 5pm (GMT), Monday to Friday (excluding bank holidays):
Web Hosting, Domain Names & Server Management Enquiries
+44 (0)29 200 900 17 (Voice)
+1 646 484 9911 (Voice - US / International Number)
The above number is for general hosting related enquiries. Support via telephone is provided as and when support staff are available.
Forum
We have a message forum located at http://forum.penguin-uk.com where you can find support from other customers, and unofficial support from staff as and when they are available. We also post details of scheduled server upgrades and other relevant technical information on our forum.
Our postal address is as follows:
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